Table of Content
Carealth Policy
Effective Date: [16 July 2024]
Welcome to Carealth. Your privacy is critically important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application. By downloading, installing, and using our app, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the application.
1. Information We Collect
1.1 Personal Data
We may collect personally identifiable information (PII) that you voluntarily provide to us when you:
- Create an account.
- Use our services.
- Contact us for support.
Examples of PII include:
- Name
- Email address
- Phone number
- Health information (e.g., symptoms, medical history)
1.2 Sensitive Data
Our app may collect sensitive data including:
- Health and medical information.
- Biometric data.
We ensure that such data is collected and processed only with your explicit consent and strictly for the purposes of providing you with our services.
1.3 Device Information
We may collect information about your device, including:
- Device type and model
- Operating system
- Unique device identifiers
- Mobile network information
1.4 Usage Data
We automatically collect certain data when you use our app, such as:
- App usage data (e.g., features used, duration of use)
- Log data (e.g., IP address, access times)
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our app.
- Improve, personalize, and expand our services.
- Understand and analyze how you use our app.
- Communicate with you, either directly or through one of our partners, for customer service, to provide you with updates and other information relating to the app, and for marketing and promotional purposes.
- Process your transactions and manage your request.
- Send you text messages and push notifications.
- Detect and prevent fraudulent activity.
3. Sharing Your Information
We do not share your personal information with any third parties except in the following cases:
- With your explicit consent.
- With service providers who perform services on our behalf, such as hosting and data analysis, subject to their compliance with this Privacy Policy.
- If required by law, to comply with legal obligations or respond to lawful requests from public authorities.
- To protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others.
4. Data Security
We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.
6. Your Data Rights
Depending on your location, you may have the following rights regarding your personal data:
- The right to access your data.
- The right to correct any inaccuracies.
- The right to request deletion of your data.
- The right to object to or restrict our processing of your data.
- The right to data portability.
To exercise any of these rights, please contact us at customersupport@carealth.com
7. Children’s Privacy
Our app is not intended for use by children under the age of 13. We do not knowingly collect or solicit personal data from children under 13. If we learn that we have collected personal data from a child under 13, we will delete that data as quickly as possible.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy within the app and updating the “Last updated” date at the top of this page. You are advised to review this Privacy Policy periodically for any changes.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at customersupport@carealth.com
10. Account Deletion
You can request account deletion by contacting us at customersupport@carealth.com with the subject line “Account Deletion Request.” using the email address associated with your account.
Data Deleted or Retained
Upon deletion of your account, we will:
- Delete all personal data associated with your account, including your name, email address, phone number, and health information.
- Retain certain data if required by law or for legitimate business purposes, such as fraud prevention and legal compliance, for a specified period as required.
Additional data retention periods will be based on legal requirements and our legitimate business needs.